Privacy Policy

1. Information We Collect

We may collect the following categories of information:

• Contact details – your name, email address, and telephone number when you submit our contact form or call us.
• Support information – descriptions of your technical issue and details about the device or platform you need help with.
• Usage data – standard server logs including IP address, browser type, referring URL, and pages visited, used solely for site performance monitoring and anonymised upon collection.

We do not collect payment card details, account passwords, or any financial information through this website.

2. How We Use Your Information

• To provide and deliver our technical support services.
• To respond to your enquiries and resolve reported issues.
• To maintain support records for quality assurance purposes.
• To send relevant service communications, where you have consented.
• To fulfil our legal and regulatory obligations.

3. Legal Basis for Processing

• Contractual necessity – processing is required to deliver the support service you have requested.
• Legitimate interests – maintaining secure, well-functioning services and improving support quality.
• Consent – for any optional communications, with your prior explicit agreement.

4. Sharing of Information

We do not sell or rent your personal data. We may share it only with:

• Trusted service providers – companies that help us operate our website and services, under confidentiality agreements.
• Legal authorities – when required by applicable law, court order, or regulation.

5. Data Retention

Personal data is retained only for as long as necessary to fulfil the purposes described in this policy. Support records are kept for up to 12 months and then securely deleted. You may request earlier deletion at any time.

6. Cookies

This website uses only essential functional cookies. We do not use advertising, analytics, or tracking cookies. Continued use of the site implies acceptance of essential cookies.

7. Your Rights

Subject to applicable law, you may have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete information.
• Request deletion of your personal data.
• Restrict or object to how we process your data.
• Withdraw consent at any time.

To exercise any of these rights, please contact us via our Contact page.

8. Security

We apply appropriate technical and organisational safeguards to protect your personal data from unauthorised access, loss, or disclosure. No internet transmission is entirely risk-free, and we cannot guarantee absolute security.

9. Third-Party Links

Our website may link to third-party sites. We are not responsible for their privacy practices and encourage you to read their policies independently.

10. Children's Privacy

Our services are not directed at anyone under 13 years of age. We do not knowingly collect personal data from children.

11. Policy Updates

We may revise this policy periodically. The updated version will be posted here with a revised date. We encourage you to check back from time to time.

12. Contact Us

For any questions about this Privacy Policy, please visit our Contact page or call us at +1 (877) 370-7678.